Return & Exchange Policy
OON endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. A product is only eligible for return under the following conditions-
- A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
- If you identify a quality or a manufacturing defect on the received product.
- If the product is received in a damaged condition.
However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or if it has a genuine quality/manufacturing defect then we extend options for full refund or re-fulfillment of your orders!
- Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons:
- Damaged product
- Manufacturing defect
- Incorrect product
The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. Cancellation cannot be made once the order is placed.
- Please send us two images (one of damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on firstname.lastname@example.org from where our Quality Assurance team will check the details in reference to its eligibility of return.
- We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
Points to remember – Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. Product should be unused and in the original condition
(Also, please note: All pictures of the products shown on our website are for illustration purpose only. Actual product may vary at times due to color enhancement on your personal computer, laptops or even mobile phones. Color assistance we offer on our website or either by e-mail messages are NOT guaranteed to be the same as the shown image color, because there is always a possibility or slight difference in terms of brightness due to photography)